Surrey Campus
Service Operations Training in Surrey
The Fixed Operations Specialist program provides a complete auto repairing service education, including Car Estimator, Automotive Service Advisor, and Auto Parts Specialist. Nobody does a better job of delivering this training, which puts you on the fast path to good-paying management positions in a dealership, a repair facility, a body shop or a retail parts store.
Program highlights
- Introduction to the Automotive Industry and Employment Skills
- Service Facility and the Service Consultant
- Communications: Customer Relations
- Internal Communication, Relations and Supervision
- Communication: Customer Delivery and Follow Up
- Introduction to Automotive Parts Management
- Product knowledge: Automotive Systems
- Parts Management Procedures
- Marketing and Selling in the Parts Department
- Parts Pricing and Service Charges
- Computerized Parts Management
- The Manager’s Position
- Material damage procedures
- Vehicle construction
- Damage analysis
- Estimating principles
- Mitchell flat rate estimating
- Basic paint estimating
- Review of body shop operations
- Preparing estimates
- Introduction to automated estimating
- Advanced material damage procedures and vehicle construction
- Introduction to ADP Pen Pro and ADP Pen Pro estimating