The role of a service advisor in the automotive industry offers an engaging and competitive career. A qualified service advisor is a valuable asset to any auto business, with career advancement opportunities and a high earning potential. For an aspiring service advisor, it is essential that you get the basics right to have a successful career, and that includes mastering communication.
At ATC Surrey, we provide you with the foundation to build your communication skills through our service advisor training program. It is of the utmost importance to continue improving your communication skills after training. Read on to learn how you can boost your communication skills during training and beyond!
Listening Effectively Makes All the Difference After Service Advisor Training
Your customers, colleagues and managers will want to feel that they are being heard when speaking to you. Being able to listen effectively allows you to grasp important information without second guessing yourself or formulating a response based on a misunderstanding. By listening carefully you’ll be able to ask for clarification on any grey areas. This will provide your customers with a sense of satisfaction and appreciation, because you’re entirely focused on their queries or concerns. Service advisor training at ATC Surrey helps you with your communication skills. You will understand how to communicate with clients as you schedule service appointments, catalogue customer concerns and comments, and translate customers’ repair problems into standard repair terminology.
Correspond in a Professional Manner
During your service advisor courses at ATC Surrey, you will cover the Auto Service Writer procedures. These procedures will demonstrate how to communicate with customers to identify what work needs to be done, pass on the information to a technician, and manage the entire process to ensure that the customer is completely satisfied. This requires the use of professional language within your emails or calls to your customers and coworkers. Always keep in mind who you are corresponding with and target your message specifically for that person to avoid causing any confusion.
Boost Your Communication Skills by Being Brief, Yet Specific
You’ve probably come across some emails, written articles, texts, and conversations where you felt the meaning was lost in translation. You probably felt that the message or conversation was unclear and vague. By being brief, yet specific in both your verbal and written communication, you can boost your communication skills and make your job that much easier. When you stick to specifics and provide the right amount of information for another person to understand, you avoid any misunderstandings, confusion, or delays in the workplace.
Master Non-verbal Communication
Often a client’s first impression of your auto service will be through non-verbal communication. Communication is often based on the facial expressions and body language of individuals.
Mastering your non-verbal cues will put customers and colleagues at ease and create a positive atmosphere where they feel comfortable approaching you for your service. Always try to maintain good posture, eye contact, and a professional manner, and you will end up boosting your communication skills in no time.
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Contact ATC Surrey today!
