A Day in the Life of a Rental Consultant With Service Advisor Training
A rental consultant is a fun and engaging profession within the automotive industry. If you want the chance to perform a number of different tasks, engage with customers and act as the face of an auto business, then being a rental consultant is the way to go.
If a career as a rental consultant sounds enticing, it’s a good idea to have the relevant training under your belt that will prepare you to work in different settings. At ATC Surrey, you’ll receive hands-on training servicing different types of vehicles that will give you a great advantage in becoming a qualified rental consultant.
Read on to discover why you should consider becoming a rental consultant after your training!
Engage With Customers After Your Service Advisor Career
As a rental consultant, you’ll showcase your best communication and customer service skills at work. You’ll be entrusted with presenting a positive image of the dealership, rental agency or auto shop you work at, as you interact with customers throughout the day.
Customers will look to you to provide them with the best service and offer recommendations on the rental cars that best suit their needs. In your service advisor career, you’ll be the go-to person for answering phone calls inquiring about the services your rental agency provides. You’ll also assist customers in emergency situations regarding their rental car. No day is the same as a rental consultant; every customer has a different need and it will be up to you to establish a good relationship with each and every one of them.
Working In and Out of the Office
After your service advisor training, you can enjoy working in a dynamic environment as a rental consultant. Part of your day will involve you working in the office to interact with customers and answer any questions over the phone or in person, but the other part involves you being outside. When you’re outside, you’ll be driving the rental vehicles to their designated pick-up spots and helping your clients get acquainted with their chosen vehicle. You’ll perform a thorough assessment of the vehicles before and after the rental to check for any sustained damages, like bumps and scratches, and provide customers with an overview of any special car features.
Enjoy Working in a Variety of Settings
As a rental consultant, you’ll have the opportunity to work in a variety of settings. Customers tend to rent cars when they’re travelling or while they’re getting their own vehicles serviced and repaired. This allows you to work for rental agencies located near airports, auto shops and dealerships that are easily accessible to customers. If you enjoy a vibrant atmosphere with a regular flow of clientele, then a career as a rental consultant is the right choice for you. Rental agencies attract different customers, with many offering 24-hour service to accommodate customers and their flight schedules. If you enjoy variety, you’ll find that many rental consultancies offer a flexible schedule that allows you to maintain a work-life balance.
After completing your training from ATC Surrey, you’ll have the confidence to follow your aspirations to become a rental consultant and enjoy a successful and hands-on career.
Interested in auto service programs?
Contact ATC Surrey for more information!
