Online PROGRAM
Dispatching & Transportation Operations Online
Program
- Description
Theory
- Transportation Operations
- Transportation Foundations
- Safety & Compliance
- Fleet Maintenance & Administration
- Dispatch
- Driver Management
- Transportation of Dangerous Goods
- Hours of Service
- Load Securement
Software
- Google Maps
- LoadLink
- Automated Commercial Environment (ACE)
Learning Objectives:
- Describe the transportation industry and related statistics
- Explain position description of a city dispatcher
- Explain position description of a line haul dispatcher
- Perform an overview of a dispatcher’s position
- Explain resume formatting
- Describe seeking and applying for employment
- Perform applying for employment and construct a personal resume
- Discuss the importance of safety
- Discuss personal safety
- Explain safe lifting procedures
- Describe slip and fall prevention
- Explain carbon monoxide the unseen enemy
- Explain the various aspects of safety in the workplace
- Explain the different types of power units
- Describe straight trucks and cube vans
- Explain trailer configurations
- Describe specialty equipment
- Perform a profile of the various types of fleet equipment
- Describe identifying critical information
- Explain participatory and active listening
- Describe emergency situations
- Explain negotiation skills
- Describe selling skills
- Describe problem solving
- Describe your new skills in day to day challenges
- Explain the importance of developing a positive working relationship with drivers
- Describe the four-trait model of personality differences
- Explain the ten tips for increasing driver retention
- Describe the importance of managing start times and a driver’s attitude and appearance
- Describe the procedure for illness and vacation coverage
- Explain the purpose of scheduled routes
- Describe the loading of freight in geographical areas
- Explain the purpose of understanding projected volumes
- Explain the reason for contacting new customers
- Describe how the pick-up cycle is critical to your operation
- Explain overages, shortages and damages and the reporting of same
- Write a report on the importance of the delivery and pick-up cycle
- Describe the method of determining an overflow situation
- Explain the procedure to resolve heavy in equipment use in city routes
- Explain the procedure to resolve heavy line haul routes
- Describe the importance of dealing with customer service in overflow situations
- Demonstrate the importance of maximizing equipment
- Explain setting up your work environment
- Describe managing various tasks that require immediate resolution
- Demonstrate your techniques in multi-tasking
- Describe dispatcher communications
- Explain dispatcher relationships
- Describe dispatcher leadership
- Perform the various aspects of communications, leadership and relationships
- Describe assigning loads
- Explain proper utilization of equipment
- Describe the procedure for assigning line haul drivers
- Explain the process of assigning routes to specific loads
- Demonstrate your hands on dispatching skills
- Explain the basics of tracking loads, drivers and freight
- Describe your role in customer and driver support activities
- Explain dispatcher self feedback techniques
- Explain basic paperwork and the administration responsibilities of a dispatcher
- Describe the need for backup planning to be effective
- Describe a day in the life of a dispatcher
- Demonstrate the fundamentals of dispatching
- Describe mandatory drug and alcohol testing in the U.S.A
- Explain inspection, securing loads and vehicle weight regulations
- Explain the hours of service regulations for drivers
- Describe customs and immigration rules and regulations
- Explain licensing, trip permitting and fuel tax administration
- Provide your interpretation of legal requirements
- Explain how DG is classified and identified while being transported
- Describe the responsibility of shippers, carriers and receivers
- Explain driver duties and responsibilities for carrying DG
- Explain DG that have special additional requirements
- References/Schedules as it applies to dangerous goods
- Proved the importance of knowing the regulations that govern DG\
- Explain the process of order taking and dispatching calls
- Demonstrate your abilities in computer dispatching
Instructional Hours and Program Time:
Program itself is 750 hours minimum of 3 hours per day, 15 hours a week. Each student has 12
months, from the date of registration, to complete the program.
As this is a home-based study program, the pace of learning is dependent upon your time and
commitment. The program contains 15 separate modules. The time to complete each module is
approximately 3.5 weeks per module.
You must complete all 15 modules and examinations within 12 months from receipt of the
program to be eligible for graduation. Failure to complete the course within the time period will
require the student to re-apply for the program.
Material:
- Fleet Safety Manual, KELLER, JJ
- Federal Motor Carrier Safety Regulations -Handbook
- TDG Clear Language Shippers and Driver’s Handbook
- BCTA Drivers Daily Log Book
- National Safety Code (NSC) Standards 1-16
- Ministry of Transport Commercial Transport Procedures -Manual
- CCMTA Cargo Securement Training Program Manual
- Driver training -Manual
Admissions Requirements:
Applicants must meet the following requirements prior to acceptance into the program.
- The minimum entrance requirements are 19 years of age prior to the start of the study and/or graduation from Grade 12 (or equivalent).
- Satisfy one of the following language proficiency requirements:
- Completion of three years of full-time secondary (grades 8-12), or two years if the grades are 10, 11, 12, in English, in a country where English is one of the principal languages (Countries list can be found here: https://www.autotrainingcentre.com/automechanic-auto-body-school-surrey/english-language-requirements-for-international-students)
- This may be demonstrated by providing a high school transcript, completion of a BC Adult Graduation program, or providing international education credentials recognized through WES, ICES, or IQAS.
- Completion of two years of full-time post-secondary education, in English, in a country where English is one of the principal languages ** (includes international education credentials recognized through WES, ICES, IQAS.)
- Language development courses (i.e., ELL courses) cannot be included in this calculation.
- Provide verified results for one of the English language proficiency tests listed below. Test results must be dated no more than two years before the start date of the program.
Mature student applicants:
- If the applicant is 19 years or older at the start of the program and is a Canadian citizen or permanent resident who cannot access their educational records or provide sufficient evidence of secondary or post-secondary education as described above, then:
- Provide attestation that they have completed at least three years of full-time instruction in English in a country where English is one of the principal languages, and
- Complete an Accuplacer English Assessment (Next Generation Reading, Writing, WritePlacer) with these minimum scores:
- Reading 230
- Writing 230
- WritePlacer 4
English language proficiency tests:
- International English Language Testing System (IELTS academic, IELTS general, IELTS academic online)
- Overall score of 5.5 minimum
- Test of English as a Foreign Language (TOEFL iBT or TOEFL iBT Home Edition)
- Overall score of 46 minimum
- Canadian Academic English language Assessment (CAEL or CAEL Online)
- Overall score of 40 minimum
- Canadian English Language Proficiency Index Program (CELPIP General or CELPIP Online)
- Scores of listening 6, speaking 6, reading 5, writing 5 minimum
- Duolingo English test (DET)
- Overall score of 95 minimum
- Pearson test of English (PTE) academic
- Overall score of 43 minimum
- Cambridge English qualifications B2 first exam (FCE)
- Overall score of 160 or “C” minimum
- Cambridge linguaskill
- Overall level of B2 minimum
- LanguageCert academic
- Overall level of B2 minimum
- The Michigan English test (MET)
- Overall level of B2 minimum
- iTep academic
- Overall score of 3.5 minimum
- Eiken
- Placement of Grade Pre-1 minimum
The Grades
Your grade in this course will be based upon a combination of module exams and course assignments in each module as explained below.
Credential (Certification level)
Upon graduation, the student will receive a certificate.
Theory & Assignment Evaluation Value (passing grade 70%)
| Module Theory | 40% |
| Completion of Quizzes (13 in total) | 20% |
| Mid Term Exam | 20% |
| Final Exam | 20% |
| Total | 100% |
Tuition:
| Tuition: | $3,100* |
| $3,100* Material: | $389 |
| Application fee | $255 (nonrefundable fee) |
| Total Tuition | $3,744 |
*Shipping & Handling via Canada post Regular Parcel service included:
*This program has been approved by the Private Training Instititutions Branch (PTIRU) of Ministry of Advanced Education.
https://www.privatetraininginstitutions.gov.bc.ca/
